Shipping Policy

All World Orders Air Transport

Free shipping in the US, UK, and no minimum purchases.
Shipping to Hong Kong, Macau, Taiwan $6.99
All other regions require free shipping on orders over $99, and $19.99 for orders below $99.

— TRACKING ORDERS

What is the total delivery time for my order?
The delivery time for your order is determined by two factors: Processing and Shipping.

Processing is the time between submitting your order and when the item leaves the warehouse. For most items, processing time is done electronically and usually completed in 1-2 business days .

Shipping begins when the item leaves the warehouse to when it arrives at the selected delivery destination. We send an email with tracking once your order has shipped.


What should I do if the tracking number I receive is not working?

It can take 1-2 business days for the tracking number to be registered and/or scanned in the carrier's system. This could prevent or delay visibility to your shipment, so please try again after waiting a full weekday.

If two business days have passed after you receive your tracking email, and you are still unable to track the order, please for an update to your order status.


What can I do if I never receive my order?

Occasionally, packages are lost in transit, delivered to the wrong address, or arrive in separate packages. Packages may also be left with a family member, neighbor, co-worker, or building manager.

NOTE: If an order is 3 days past the estimated delivery date or tracking shows it as delivered, and you never received the order, please to check your order status and inquire about a refund.


How do I check the status of my order?

After any order is completed, you will receive an email confirming the purchase. After the order ships, you will receive a second email with tracking information. This information is also available through your online Account Information > Order History.


— SHIPPING RESTRICTIONS

What are the shipping methods available?

Small Item Shipping Methods:
Standard: 10-15 business days


NOTE:

The shipping times above do not include processing time
For Standard shipping to Hawaii or Alaska, add 3-5 business days
Weather-related shipping delays are not within the control of


Will items ship on Saturdays?

No. At this time, weekends and holidays are not included.



Can I use different "Bill to" and "Ship to" addresses?

If you ship order(s) to an address other than the billing address of your credit/debit card, the order is subject to delays or cancellation. To prevent this, please make sure the settings and contact information of your method of payment are up-to-date when placing your order.

NOTE: The "ship to" address cannot be altered after the order has been shipped.