Shipping Policy

Shipping And Payment

payment method

International customers can choose a variety of payment methods:

(1) Use PayPal, which is preferred;

(2)Pay by credit card(Credit card payment requires 3D security certification. If your payment fails, please check your credit card balance and IP location. Please try to pay multiple times)

(3)You can send email to info@youlumi.com with the product you want to order,

 your shipping address and phone number. We will then create an invoice and send

you an electronic invoice for payment. After payment, we will ship your order.

Coupon / Promotion Code

Only one coupon code allowed per order

Fraud prevention measures

To reduce the increasing number of Internet sales fraud attempts, we reserve the right to require you to pay for your order using our electronic invoice. We will accept each order on a case-by-case basis. We do encourage customers to pay with PayPal because it screens credit cards for us and provides customers with fraud protection for sellers. We continue to accept all credit cards. In some cases, we will refund your credit card payment and send you an electronic invoice.Please understand that this is a methord to reduce the losses caused by fraudulent orders.

YouLumi shipping method and shipping time

 All products purchased on the YouLumi website are free shipping.

We will usually ship the same day after receiving your payment during work days.
 The tracking number will be updated on the order account and sent to you by email within 3 days.
Our shipping options:
Mainly done by DHL
post officeups
fedex
Air mail
After dispatching, your YouLumi flashlight should arrive within 5 to 12 business days.
 For more information, please visit the terms of service and shipping policies of each shipping company

Order information modification:

What if I enter or provide the wrong address when placing an order?

The shipping information is automatically generated based on the "Shipping Address" entered when placing the order.

If the package is returned to us due to an insufficient address, you will be charged shipping costs to reship the package.

If you need to change your order, please call our office immediately or send an email to info@youlumi.com or consult online at the official website

Therefore, if changes need to be made, they must be made quickly. Otherwise, your order will be shipped normally within 24 hours.

International Transport Policy

Please note: Many international countries require customers to pay customs fees / duties / taxes to accept packaging.

Please check your country, you can receive the cost of the package, let us talk about the settlement of customs fees.