Last updated: 2025-12-20
This website is operated by Youlumi (“we”, “us”, “our”). By accessing our site and/or purchasing from us, you agree to be bound by these Terms of Service (“Terms”), including any additional policies referenced here.
1. Policies incorporated by reference
The following policies form part of these Terms: Privacy Policy, Shipping Policy, Return & Refund Policy. If there is a conflict, the more specific policy (e.g., Return Policy for returns) controls.
2. Eligibility & online store terms
You represent that you are at least the age of majority in your jurisdiction and that you will not use our products or services for any illegal or unauthorized purpose. You must not transmit viruses, malware, or any code of a destructive nature.
3. General conditions
We reserve the right to refuse service to anyone for any reason at any time, to the extent permitted by law. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.
4. Product information & medical/health disclaimer
Any information on this site is provided for general informational purposes only and is not medical advice. Our products are wellness/consumer devices and are not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary. Always read and follow the user manual and safety instructions. Consult a qualified healthcare professional before use, especially if you have a medical condition or concerns.
We try to display product images and colors accurately, but we cannot guarantee that your device’s display will be accurate. We may update product descriptions at any time.
5. Pricing, promotions, and modifications
Prices and promotions are subject to change without notice. We may modify or discontinue any part of the Service at any time. Promotional offers may have additional terms, limits, and exclusions.
6. Orders, billing & fraud prevention
We reserve the right to refuse, cancel, or limit any order (including suspected fraud, reseller activity, or pricing errors). If we cancel an order, we will attempt to notify you using the contact information provided. You agree to provide current, complete, and accurate purchase and account information and to promptly update it as needed.
7. Shipping, delivery, duties & risk of loss
Shipping terms, delivery estimates, and fees are described in our Shipping Policy. Delivery dates are estimates and not guaranteed. Delays may occur due to carriers, customs, weather, or other factors outside our control.
For international orders, you are responsible for any applicable customs duties, taxes, or import fees charged by your local authorities, unless otherwise stated.
Please ensure your shipping address is correct. If you provide an incorrect or invalid address, you may be responsible for re-shipping fees.
Risk of loss passes to you upon delivery to the carrier to the extent permitted by law, unless otherwise required by your local consumer protection laws.
8. Returns, refunds & exchanges
Returns, refunds, and exchanges are governed by our Return & Refund Policy. If your item arrives damaged or incorrect, contact us promptly so we can evaluate and make it right.
9. Warranty & after-sales
Any warranty coverage (including warranty period, exclusions, and claims process) will be described on the product page, in the user manual, or in a separate written warranty/warranty policy where provided. Misuse, accidents, unauthorized modifications, and failure to follow instructions may void warranty coverage.
10. Third-party tools & links
We may provide access to third-party tools or links “as is” without warranties or endorsements. We are not responsible for third-party content, policies, or practices.
11. User comments & submissions
If you submit reviews, comments, suggestions, or other materials, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, and display such content in connection with our business, subject to applicable law.
12. Prohibited uses
You may not use the site or its content for unlawful purposes, to infringe intellectual property rights, to harass or discriminate, to submit false information, to scrape or collect others’ personal data, or to interfere with security features.
13. Intellectual property
All content on the site (including text, graphics, logos, images, and software) is owned by Youlumi or its licensors and is protected by applicable laws.
14. Disclaimer of warranties
The Service and products are provided “as is” and “as available” to the fullest extent permitted by law. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
15. Limitation of liability
To the fullest extent permitted by law, Youlumi and its affiliates, directors, officers, employees, agents, contractors, suppliers, and service providers will not be liable for any indirect, incidental, punitive, special, or consequential damages, or any loss of profits, revenue, data, or goodwill, arising from your use of the Service or products.
Where liability cannot be excluded, our liability will be limited to the maximum extent permitted by law.
16. Indemnification
You agree to indemnify and hold harmless Youlumi and its affiliates, officers, directors, employees, and agents from any claim or demand arising out of your breach of these Terms or your violation of any law or third-party rights.
17. Severability
If any provision is found unlawful or unenforceable, the remaining provisions will remain in full force and effect.
18. Termination
We may terminate or suspend access to the Service if you violate these Terms. Obligations incurred prior to termination will survive.
19. Governing law
These Terms are governed by the laws of the People’s Republic of China (excluding conflict-of-law rules), to the extent permitted by applicable law. Mandatory consumer protection rights in your jurisdiction may still apply.
20. Changes to these Terms
We may update these Terms from time to time by posting a new version on this page. Your continued use constitutes acceptance of the updated Terms.
21. Contact us
Questions about these Terms should be sent to sales@youlumi.com.
Address:
Floor 4, A Building, Lehuahang Industrial Zone, No. 37 Kengwei Road, Shiyan Town, Bao'an, Shenzhen, China
Zip: 518109
